Support
Help without sharing sensitive data.
Contact us by email for product, licensing, privacy, or purchase-term questions.
Effective September 7, 2026Email support
ticketclaimer.support@gmail.comWhen describing a technical issue, you may include the extension version, Chrome version, the general state shown in the extension, and the steps that led to the issue.
Do not send sensitive information
Never email University login credentials, passwords, authentication cookies, CAPTCHA or verification contents, payment-card information, tax or identity records, private signing keys, or screenshots containing private ticket-account data.
Payment and license questions
Stripe processes payment details on its hosted Checkout page. Ticket Claimer does not receive payment-card numbers. For a license question, provide only the general error message shown by the extension; do not send browser storage contents or cryptographic keys.
Refund policy
All sales are final. Ticket Claimer Chrome Extension does not offer voluntary refunds. Refunds will only be provided where required by applicable law or payment-network rules. This support address is not a refund-request program, and there is no refund form.
If a refund is issued through Stripe for any reason, access for that season is revoked.
Product boundaries
We cannot provide tickets, change ticket eligibility, bypass queues or verification, guarantee availability, or act on a user’s ticketing account. The extension only monitors the supported webpage locally and notifies the user when its configured availability condition is detected.